| Client Letters to Air Ambulance Network
Here are just a few of our client letters about the high quality of service Air Ambulance Network has provided. Air Ambulance Networks dedication to quality shows, from the first call.
December 2009 - Letter from St. Jude Children's Research Hospital
November 2009
"Air Ambulance Network; Thank God, you were so VERY PERSISTENT working with our health Insurance (United HealthCare) for my daughter and you insured that we got the HELP, that we so desperately needed! Your service was the Very Best!
Mary A. Jacobs , Mother
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| "With the rapid growth of our Pediatric Intensive Care Unit and transport program, we foresee the increased use of air transport. The quality product you provide allows us to feel comfortable sending you our patients."
- Joe DiMaggio Children's Hospital at Memorial
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| "We are indebted to your company, and particularly to the outstanding and first class intensive care that our doctor received. This care was given not only during his transfer by jet to New York, but for the initial 3-4 hours evaluating him at Jackson Memorial Intensive Care Unit, where the severity of his respiratory acidosis was of great concern both to myself and to Stephon. Thanks to the expert respiratory management that you and Ed gave to our doctor during the initial evaluation phase, the critical adjustment of his T-Bird ventilator, and his expert management during transfer, he arrived in New York with gases which were actually improved compared to those at the time of discharge from Miami."
"What obviously made this possible was not only the sophisticated and state of the art equipment, but the meticulous care and supervision and monitoring he received during transport to and from both hospitals and during the air flight."
- New York University Medical Center
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| "The purpose of this letter is to thank the flight crew for their kind and caring service. We are aware that we paid for their services, however, each person in the crew was pleasant and friendly and made an effort to make both my husband, the patient, and myself as comfortable as possible. Jackie, his nurse was terrific, from the moment we boarded she did everything to ensure my husband's comfort and that was just what we both needed. It helps to know that in times of crisis you can depend on virtual strangers who will go out of their way to make things more comfortable for you."
- Sharon and Al Simon
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| January 24th, 2007
"I used Air Ambulance Network to transport my elderly father from Florida to New Jersey. I can not say enough about their services. They made a very stressful time as very easy. They did much more than transport him they made all the arrangements with both hospitals .They were all wonderful.
During the transport, the medical staffs (Nurse and Paramedic) both were great. They were professional and compassionate and made us feel so comfortable
The flight was without a hitch, coordination was perfect and we did not have to wait one minute! In short, the dealing with Air Ambulance Network was a wonderful experience."
- Mr. Steve Beck
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| May 26th
Just a quick, but heartfelt note to express our appreciation to you and your terrific staff at Air Ambulance Network, for all you have done in these recent days to safely and comfortably bring our father back home from Florida. You, James Olsen and the others I have had contact with in your office, are some of the most compassionate and professional individuals I have ever had the pleasure to work with.
From my first phone call you replaced my apprehensions with assured confidence of a successful transfer to his nursing facility at home.
My Thanks. and my best complements for a job well done.
Yours truly,
- Dr. Joel Golub
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| March 25th
During a family vacation to Honolulu in January, my father Carl J. Reber broke his hip; with his health deteriorating rapidly he wanted to go home to Maryland. I called the insurance company that refused to pay and ask who they would use and they referred us to Air Ambulance Network.
The family had been under stress as we dealt with my father in the hospital. That all changed when we call Air Ambulance Network. From the moment I called your company, there was calm, a friendly voice on the other end throughout. True to your word, my father landed safely at Dulles Airport and was whisked away to Suburban Hospital in Bethesda, Maryland.
Once again, my family and I can’t thank you enough for helping us grant my fathers last wish-to again be home in Maryland with family and friends by his side.
- Janet Reber Freeman
Rockville, MD
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| May 2006
I appreciated your professionalism and communicating on the Hensley transfer. It is an art in our working world that seams to be losing its value.
Carolyn Manuelito
Admissions Director
Albuquerque, NM
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| January 15th 2007
Air Ambulance Networks staff was so kind. They provided me with the assurances I needed at such a stressful time. They guided me through the entire process. There were no glitches.
Everything went as expected!
Carol Welsh
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| December 2007
Air Ambulance Network took the worry out of transporting my mother closer to me. From start to finish everything was well organized, ground ambulances, commercial airlines and the Flight Nurse had my mothers’ best interest in mind.
Thanks to ALL!
Troy Gatza
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| January 22nd
The Hospital Case Manager recommended your service and only your service. My husband said the pilot and nurse were OUTSTANDING he especially was impressed with the female pilot and her level of professionalism. Coordinating all of this was a Christmas miracle for us!
Nancy Walker
Grand Rapids, MI
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| April 8th
Everything was First Rate! This level of customer service is rare these days. As a Hospital Chief Operating Officer I encounter many firms that make promises and commitments then don’t deliver. Your staff is First Rate. I would highly recommend Air Ambulance Network they are prompt and reliable service with excellent patient care!
Linda Summers
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| You came highly recommended and I see why! My father was on the plane in 5 hours. GREAT SERVICE!!
Allison Bethel
Canada
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| January 20th 2009
The medical staff and personnel were helpful, friendly and tried to be accommodating to our every need. They were gracious in providing water and sodas.
Joyce Croft
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| November 2008
We never used an Air Ambulance before, but your people were very professional and caring. Thank you so much for helping us in our hour of need.
Robert Martin
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| April 2009
Everything went smoothly, could not ask for a better service!
Patsy Wylie
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| May 2009
Kirk was very sincere and compassionate with our situation. He made a difficult time much easier to bear. We are very grateful to him and the staff at Air Ambulance Network.
Rita Fitzpatrick
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| June 2009
This was the first time and I hope the last time but, the service was a life saver. A ten out of ten could not have been better.We liked the very personal contact with the family.
Carol Graham
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| March 2009
I put my dad into Air Ambulance Network hands and I was not sure what to expect other than to know my expectations were very high. And I thank you for your empathy, kindness and the highest level of professionalism. You exceeded expectations! You are special people doing a very special job.
Roger Downs
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| "I want to take this opportunity to thank you and especially the wonderful medical and flight team for saving my life by rapidly transporting me from Marseilles, France to Good Samaritan Hospital in Vincennes, Indiana on July 19, 1997. The French doctors had overlooked several serious medical complications which would, in my estimation, have been fatal within 48 to 72 hours if I had remained in France any longer."
- Michael E. Murray, M.D., F.A.C.P.
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Testimonials
